each stage of the electoral process, opportunities should
be readily provided for citizens to submit election-related
complaints. The procedures for submitting and deciding on
election-related complaints and appeals should be clearly
established in law. Citizens should be made aware of their
right to lodge complaints.
disputes may be initially handled by the election administration
and appeals filed to a court of competent jurisdiction.
Alternatively, complaints may be dealt with by the election
administration only, or by the judiciary only.
Independence, transparency, and effectiveness
complaints procedure should be undertaken in an independent,
impartial, and transparent manner to include public hearings
and the publication of decisions and their legal justification.
Decisions on election-related complaints should be based
only on available evidence and without political considerations.